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How to Register Complaint Regarding FiOs Customer Service

I called because I was unable to receive incoming calls on my phone.  It took 40 minutes and then they told me that I needed to call back tomorrow during normal working hours to get it resolved.  I was told I could not have a direct number to avoid the phone tree but that I should tell them that they checked the IVAPP and it showed a pending order and that they needed to contact OCG group to push the pending order.  I asked whether they could convey this information themselves in my record and they said no.  I asked if I could file a complaint and they put me on hold.  A supervisor picked up and promptly disconnected me.

All along, the customer service rep was polite and professional, but the process is clearly broken and the end result is terrible.

Re: How to Register Complaint Regarding FiOs Customer Service
Contributor - Level 3

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.