Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I called because I was unable to receive incoming calls on my phone. It took 40 minutes and then they told me that I needed to call back tomorrow during normal working hours to get it resolved. I was told I could not have a direct number to avoid the phone tree but that I should tell them that they checked the IVAPP and it showed a pending order and that they needed to contact OCG group to push the pending order. I asked whether they could convey this information themselves in my record and they said no. I asked if I could file a complaint and they put me on hold. A supervisor picked up and promptly disconnected me.
All along, the customer service rep was polite and professional, but the process is clearly broken and the end result is terrible.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.