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Impossible to report a problem
Enthusiast - Level 3

Why  is  it   impossible to  get thru to  Verizon.    There  is a tree   laying precariously  on   the phone  lines  but   when  you try  to   report  it     it  is  impossible.   A full  15  minuets   and still  no  way  to   make  the  report.     No  wonder  people are ditching land lines.   Unfortunately we  need  ours   just to get  internet  (  BTW  Verizon   DSL  is  incredible  poor) other wise  I would  ditch  the land  line altogether  and  just  use  my  tracfone.

Re: Impossible to report a problem
I was just trying to do the same. Contact options lead you to nothing that pertains to this same problem I have. Neighrs palm tree behind us have a huge Palm tree that the never prune and all the heavy spiked fan leaves/branches are piled up on multiple lines that are harnessed to utility pole. Some maybe be electrical but I know for a fact one of them is my phone internet and TV line. There is about 4 years worth odd dead branches suspended on these lines just waiting to snap. I will not be a happy camper when my service is cut off. Doesn't Verizon enforce homeowners keep the lines free of debris? Who does one contact to get it enforced before it's too late?
Re: Impossible to report a problem
Specialist - Level 1

can't the local authorities help? call police nonemergency  phone number or fire dept and then ask them who they call when they have downed wires