Incoming caller ID on-line log

[dougt55]

Hoping someone here can help as I have little to no success getting issues resolved through verizon chat or live calls.

The incoming caller ID does appear on my physical phone but not on my on-line call activity log.  The on-line activity log lists all calls as "unavailable".  I have digital voice service.

Does anyone know the cause and then how to have the number appear on the log?

[dougt55]

further information ... the caller iD number is displayed on my set top box call logs.  Again, not on the on-line call activity log.

[KH-OrnEsh1]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

[dougt55]

I am aware this is a verizon customer to customer forum.  Was hoping another customer had a similar issue and found a solution.  When I have had issues / questions I have had little to no success obtaining an answer / solution through verizon's online chat or through their call system.