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Incoming calls not received.

My incoming landline calls are sent to a different phone number in a different state.   While at my home computer I call my home phone from my cell phone and speak with a woman in New Mexico who has been receing our calls for the last 7 days. I have not setup call forwarding. I setup a phone feature that sends an email to me when our home phone is called. I see emailed home phone notifications come in, the landline DOES NOT ring and the call is apparently sent to New Mexico. I've tried the chat feature for help but chat seems to be for sales only? 

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Re: Incoming calls not received.

Hi geoffrey1,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.