Inside Wire Maintenance

[mrsortiz429]

I have to get the line outside my home repaired. It was cut a while back. I know it seems like a no-brainer, but does the inside wire maintenance plan cover this?

[tns]

Outside up to the Network interface device (copper wiring) or ONT (FIOS), is always Verizon's responsibility.

[mrsortiz429]

"Outside up to the Network interface device (copper wiring)..."

And the beige wire that leads from the interface to the jack (inside the home)? Is that included?

[specials1 · Accepted solution]

Normally, any segment of wiring past NID would equal a chargable visit unless one has wire maintnence plan.

That would include the beige wire that you're referring to - as it's on yours (customer's) side of the NID.

[mrsortiz429]

Ok, thank you both for replying. 🙂

[ramo1]

How do I get it removed from my bill. I checked all over the site and can not find the option.

[ract]

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@tns wrote:

Outside up to the Network interface device (copper wiring) or ONT (FIOS), is always Verizon's responsibility.

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What about the wire between the Network interface device and the ONT; in my case, about 40 feet?

[tns2]

Yours.

[ract]

There is one problem with me taking on that task.  While I can open up the ONT and move wires at will, this is not true for the Network interface device (NID).   The wires connecting the ONT to the NID terminate in a section of the NID that is sealed off by Verizon.  I could probably get it open, but Verizon probably would not be happy.

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@tns_2 wrote:

Yours.

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