International Calls

[oliverchen]

We have the Verizon World Plan 300.  Lately, our phone calls to Taiwan often got cut off suddenly and we had to redial.  Is there something wrong with our account set-up??  Also, the sound quality is not good (not sharp enough, not clear enough).  Hope your tech support experts can find the causes and fix them.  Thanks.

[Lissette1]

I am also having problems with my international calls.  When I dial to El Salvador I get connected and then after a few minutes or after 15 minutes I get disconnected and I have to redial again.  I have the world plan unlimited.  Some of my calls do not get disconnected. I have called Verizon on several occasions to solve the problem but they have been unable to detect the problem.   Is that a problem that can be fix?  Where is the problem originating? 

LM

[Hubrisnxs]

I think for that type of problem you may want to open a chat help session and ask them to escalate to the long distance department. I don't think regular support can help most companies have a long distance dept.

[Hubrisnxs]

Or you should also be able to call repair 800-483-1000 for regular landlines or 888-553-1555 for fios