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International Dialing (Brazil) spent 2 hours with support - not resolved

I have spent about 2 hours today (mostly on hold) trying to resolve a problem with International dialing. 

Finally, they came back and told me that the Service department could not even see that I had an international plan and transferred me (cold) to billing to confirm my plan. 

Billing, naturally confirmed what I could already see online in my account - I have the unlimited World Plan. And everything should be fine.

Since I do not seem to be able to get any help from support on this, I thought I'd try here:

There is ONE NUMBER in Brazil I can't call. I can call any other number in Brazil. The one number (in Curitiba) is a 44 area code and the 3385 exchange. I dial 01155413385xxxx, like always, and after a VERY long delay, I get the verizon voice back saying that it is unable to connect the call at this time.

I used to be able to call this number just fine. I can call any other number in Brazil that I've tried. 

Other people here in the US (not on Verizon) can call it. We're the only ones having trouble.

Any ideas????

Re: International Dialing (Brazil) spent 2 hours with support - not resolved
Master - Level 3

I am sorry to hear about your troubles trying to dial your specific number there. We can take a look to see what might be going on. I have sent you a private message to get more specific account ifnormation from you.