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Internet connection problem

Why is it that this internet only services Windows7, XL & Pista. I have a Dell Laptop with Windows 2000 and can hardly ever get connected. Yet I am not being charged on my bill for the times they will not allow me to be connected to the Internet? That is definitely not right.

Frustrated and feeling ripped off.

Re: Internet connection problem

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link:

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: