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Is service out in 19131?
smwhitt
Newbie
‎07-13-2010 02:55 PM

We had a pretty big rain storm in Philly this morning (around 8:30 a.m.). Since then, my home phone (landline) doesn't have a dial tone. Can't get through to a person at Verizon. Had to place a repair call through the automated system. The repair folks won't be out to our home until Friday, 7/16 (today is 7/13). Obviously internet service still good.

Anybody know what's up?

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Re: Is service out in 19131?
lasagna
Super User
Super User
‎07-13-2010 03:06 PM

Is your phone service coming over FiOS?  If so and your internet is working then the problem is likely not "in the house".  Try resetting anything "verizon" related with a power cycle -- maybe you had a power blip that confused something along the way.  To reset the ONT, disconnect the backup battery and then pull the power plug for 15 seconds. 

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