Landline problems

[Judy210]

I have been having pone issues since August. The way it started was I somehow got intertwined with a resturant in Indiana. I am located in the Boston area. I cannot begin to tell you how annoying with people calling at all hours trying to order food!!!!! From then on I have had to call at least 15 times for no dial tone. It would be fixed for a week maybe. It has come to the point of being ridiculous......They offered to send maintenance out but I was told there would be a $99 charge .  I am a long time customer but at this point feel I have no other option but to look for another provider. I have also been told there is no phone at this address yet I have had the same number for 30 yrs.  I am elderly and don't have a cell phone so this is the only way for me to reach out. I was wondering if anyone else has experienced this issue?

[LawrenceC]

Hi Judy2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.