Live support Chat

[Jazz2012]

What happened to the LIVe chat option in the support?

Was it deleted?

Is there a replacement?

Did they get too many complaints and did not solve a problem so they decided to cancel it?

[ElizabethS]

The chat can be reached through this page, and is available during business hours.

http://www.verizon.com/contactus
Choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

[Andycap1]

I chatted last night. I saved the link in my favorite places. The link does not always show up. I accessed the link a dozen times. Sparadically in the right hand corner I will get an option to chat online. It seems it can be taken away and reappear on this page at random.

[armond_in_nj1]

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@Andycap wrote:

 ... The link does not always show up. I accessed the link a dozen times. Sparadically in the right hand corner I will get an option to chat online. It seems it can be taken away and reappear on this page at random.

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This is indeed the case, although I have no idea why or when the "Chat" feature is or is not available.  A quirk of the MyVerizon software and system availability, I suppose.

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.