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Live support Chat
Jazz2012
Enthusiast

What happened to the LIVe chat option in the support?

Was it deleted?

Is there a replacement?

Did they get too many complaints and did not solve a problem so they decided to cancel it?

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Re: Live support Chat
ElizabethS
Champion

The chat can be reached through this page, and is available during business hours.


http://www.verizon.com/contactus
Choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

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Re: Live support Chat
Andycap1
Newbie

I chatted last night. I saved the link in my favorite places. The link does not always show up. I accessed the link a dozen times. Sparadically in the right hand corner I will get an option to chat online. It seems it can be taken away and reappear on this page at random.

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Re: Live support Chat - Not Always Available
armond_in_nj1
Master

@Andycap wrote:

 ... The link does not always show up. I accessed the link a dozen times. Sparadically in the right hand corner I will get an option to chat online. It seems it can be taken away and reappear on this page at random.


This is indeed the case, although I have no idea why or when the "Chat" feature is or is not available.  A quirk of the MyVerizon software and system availability, I suppose.

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Re: Live support Chat
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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