Lost distinctive ring

[garrison1]

Had two land lines, got rid of one that had DSL and moved it to other line, which also had a distinctive ring for my fax. when called says disconnected, but still is active. How to fix

[Anthony_VZ]

The line will still be active. If you pick up the phone you will have dialtone. This is because a distinctive ring is not a separate phone line. It is a second telephone number that rings the main line. To get it reestablished, the sales department would need to be involved. If you need further help, please send me a private message.