Low Wires Over Driveway

[pacaman]

Good Morning:

Sometime over the past few years you had installed a new wire that passes over our driveway. In the past few weeks we have had, or at least attempted to have, several deliveries that required trucks. In all cases the drivers reported that they could not come up our driveway due to the low wire and that the front of their truck was snagging the wire. All three ended up having to return at a different time and hauling the delivery up our driveway by hand (and they were not happy people).

Who can I contact to get these wires raised to a level that normal trucks can once again access our house? We are in the Middletown, MD area.

Thanks in advance for your assistance.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.