Message waiting indicator not working

[Shaun_VZ]

My landline service was recently changed from copper to fiber.  Since that change occurred, I do not get a stutter dial tone (SDT) or see the Message Waiting Indicator light on my phone when someone leaves me a voice mail.  As part of the upgrade to fiber, my VM box had to be re-provisioned (IIRC).  I have seen elsewhere in this forum that there is an MWI setting that needs to be enabled (by VZ Tech Support).  I have tried unsuccessfully to resolve this using the 800 support phone menu, and have not been able to reach a human in tech support.

[kh-gary]

This issue has been escalated to a Verizon agent.