I just had the misfortune of using the online trouble reporting website. In taking me through the trouble shooting process it wanted to know if I could still "here" dial tone and that the trouble was "likey" in my equipment. Shame on you Verizon! Was this site put together by an actual English speaking person? Also the trouble shooting process itself was flawed. I'm pretty sure the question should have been "did you still hear static on the line" and not "did you here dial tone". Pretty pitiful.