Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Moving my home number to new account
GDStrokes
Enthusiast - Level 1
‎10-11-2018 05:48 PM

Im reading a forum post from six (6) years ago about people not being able to move their home number to my new address.  Its 2018, and apparently Verizon still cannot get this right. 

I called on Sept 26, 2018 and was told that it was possible, and it will take 3-5 business days. Cool. 

2+ weeks later, no changes and my old phone number is still at the old house. I called a customer rep only to find out - "this isn't possible." How can it NOT be possible, you own both lines??  This is a configuration change that the right person simply needs to do. 

Do I have to cancel my new service and get Optimum to keep my new number?

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Moving my home number to new account
kh-gary
Moderator
Moderator
‎10-11-2018 05:57 PM
Hi GDStrokes,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
Reply