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My equipment or VZ problem?

I no longer have use of tone dial tone on my phones...only PULSE.  This is fine for incoming calls but most outgoing calls now erquire you "push 1 to continue" or for some other reason.  PULSE does not work for this type of call.

I cannot even call Verizon because  I cannot push a button to indicate what department I need.

I tried online chat and whoever I was explaining my problem to, shut down my entire system.  I had no phone, tv or internet for almost two hours.  Once service was restored, I still only had PULSE dialing.

My phones are all over 8 years old.  Two are cordless and one is wired.  All have same problem.

What should I do next?

Re: My equipment or VZ problem?

i would say if your phones are over 8 years old it's time to get new ones!!!!