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My lifeline fot dropped since December 2014
xtl1939
Newbie

My Verizon Lifeline got dropped without any prior warnings since December 2014, now i have been receiving much higher bill for the past 3 months.  I have called Verizon on January 27, 2015, was told to download and complete the lifeline form ASAP because i failed to recertify. I completed, attached all the required documents and faxed on January 28, 2015, i have my fax confirmation that it went through successfully.  I haven't received anything from Verizon since, so i called again today March 16, 2015, was told by the customer service to file again becasue my application was rejected on 3/2, because of "Failed on verification", i asked her what does that mean and anything i should be doing to correct this, she couldn't give me an answer, just said she will mail me another form to complete, i will receive in 1-2 weeks, then it will take up to 2-3 months for review and process. I just wanted to know where did the verification failed and how can i correct it as I have been on the lifeline for the past several years and no staus changes from my end. 

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Re: My lifeline fot dropped since December 2014
LawrenceC
Community Manager
Community Manager

Hi xtl1939,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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