I was shut off AGAIN, your operators are saying I am not disconnected...this happens a lot but the tech on the phone yesterday was useless, and very condescending. The operators were at least polite. So now I have to cancel my Dr appt and pay the 50$ fee for doing in less than 24 hrs,, i cant even call...i have to no call no show, just to sit n wait for the tech that never showed up the last time this happened...2 weeks ago. This happens A lot! Every operator asked to make arrangements to pay, but no one is concerned that I am in here w 3 kids no phone and its thanksgiving day. I have never been offered ANY compensation or credit. The last guy blamed it on Atlantic broadband...even though I don't have their service for anything...I just need my phone! My grandma is in the Hosp, my kids are home on break and we're stuck w no phone. When this is over I'm changing phone companies for all of us with Verizon anything
Hi Phoneless4dahol,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
