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My voicemail isn't answering when someone calls

Two weeks ago I ordered a bundle that comes with voicemail for my home phone.  I set it up through the voicemail access #, and also set the # of rings to 3, but my phone just keeps ringing and ringing. Voicemail is not picking up. Any ideas?

Re: My voicemail isn't answering when someone calls
Master - Level 3

Sounds like you have everything setup right. We would want to look at the voicemail on the backend to make sure everything is showing correctly there also. I have sent you a private message to get more information from you.