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NO Phone Service Call to Correct??
mjfox912
Newbie
‎09-12-2018 07:00 AM

We have no cell service where I live so we need to keep our landline for calls. It goes out several times a month on Verizon's end and we need to call them each time to report. Issue being we do not have phone service and no cell coverage. I cannot call at work for an hour to report this each time. Kicker the online assistant cannot help customer in PA. How are we suppose to get this resolved!!! Beyond frustrated with this. Something needs to be corrected whether Verizon regularly does phone checks to see issues or an online way to help PA. We cannot call if we do not have phone access! 

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Re: NO Phone Service Call to Correct??
LawrenceC
Community Manager
Community Manager
‎09-12-2018 08:25 AM

Hi mjfox912,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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