I called with my first service request on July 16, letting them know my phone/internet box was hanging off my wall outside. They have since scheduled to come 4 different times over the last week but never showed up and never called (including one night when I waited up until midnight b/c they said it could be that late). My last call to them was supposedly with a supervisor on July20 who promised service first thing this morning. But the morning has come and gone w/no repair technician and no phone call. With my husband in the hospital, I cannot continue without a phone and cannot continue to schedule our lives around a phone company that never shows. What can I do now...Can someone PLEASE help me?????
Hi helpme2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Hello helpme2,
We'll be closing your private support case since we have yet to hear back from you. If you still require assistance, please reach out to us again by creating a public reply in this thread.
Thank you,
Art
Start a new topic or ask questions in the open forum.
