Need Landline repair ,not FIOS install

[whipaway]

A repair request was submitted on 12/26/2011; no dial tone on the POTS

A repair was scheduled for 1/5/2012

I get a call on 1/3/2012 about a FIOS install scheduled for 1/4/2012

I did NOT reqiest a FIOS install, just a repair of the POTS

I check the status of the repair, magically there is no record of it.

I request a new repair on 1/3/2012

A repair is scheduled for 1/12/2012

**bleep**?

[Poorfellow]

Was this a 'No Dialtone' request or something else?

Why not call back and check on the request, to either expedite or follow-up so it doesn't fall off the radar?