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Old version of VCA worked great. New version has become useless when at work - when I need to monitor calls to the home. The VCA client no longer shows in-coming calls nor does it maintain call logs in real-time. Any ideas or suggestions?
As a follow-up to my initial post - I was able to determine that the default firewall settings are prohibiting Call Assistant from working. Since the ability to change firewall settings is disable - I see no option but to uninstall VCA. Too bad since the old version worked just fine with the default firewall settings.
Log into the VCA web portal. From there you can sign up to receive email alerts at your corp email address for new calls and/or voicemails.