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New landline installed today

We just had fios triple play installed today.  I thought we were keeping our old phone number.  That apparently is not the case.  Other than what shows up on my cell phone when I call it, I have no idea if that is the new number or if I am supposed to have my old number.  The old number goes straight to voicemail when it is called.

Re: New landline installed today

Hi MikeBaker,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including "Ask Verizon," our virtual chat agent, and customer support phone numbers.