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Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
For the past month, the dial tone on my home phone keeps going out sporadically for hours at a time.
Today the phone has been out for over 24 hours to where I can't even reach Verizon customer service by phone. I have contacted customer service by chat on several occasions and I will only describe the experience as extremely aggravating.
The customer service on chat told me that they would send a technician out for repair BUT my scheduled visit would be cancelled if I did not answer the phone to confirm. How would it be possible for me to confirm a technician by phone when my phone is out ?????
This is the second time Verizon is sending someone out in under a week and I am not even sure if the technician will show up this time.
I explained to the customer service at least 3 times that my home phone was my only contact number, yet he insisted my appointment would be cancelled if I did not answer the phone before the technician is due to arrive. I asked him to send a confirmation by e-mail, he said okay, but I have only received a general notification.
How exactly does this process make any sense at all?
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My second time with customer service on chat was great. They ensured a technician would show up and it actually happened at the time I was given. The technician was helpful and polite and I'm hoping my phone service will stay on from now on. I guess I'll have to wait a few days to really see what happens, but I'm satisfied for now.
Good employees at Verizon actually exist and they do make a difference. Hope Verizon treats them right.
My second time with customer service on chat was great. They ensured a technician would show up and it actually happened at the time I was given. The technician was helpful and polite and I'm hoping my phone service will stay on from now on. I guess I'll have to wait a few days to really see what happens, but I'm satisfied for now.
Good employees at Verizon actually exist and they do make a difference. Hope Verizon treats them right.