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No Dial Tone, but still have TV and Internet FiOS service
amb25s
Newbie
‎07-01-2013 06:11 PM

Issues started last night, when I lost dial tone and internet.  Didn't try to resolve any issues myself till then morning when I rebooted my router, which fixed my internet issue.  Never lost TV service through FiOS.  My Digital Voice phone service still has no dial tone.  Verizon In-Home Agent recommends to call Verizon, wish I could just open a ticket with them online.

Also tried to troubleshoot the no dial tone issue online under the Support tab, put when you selected no dial tone as an issue I get some generic error page.

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Re: No Dial Tone, but still have TV and Internet FiOS service
LawrenceC
Community Manager
Community Manager
‎07-01-2013 08:23 PM

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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