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No LANDLINE--NEED HELP
Fern5
Newbie
‎07-08-2012 07:37 AM

I am in Arlington VA and I have not had landline service since the derecho hit.  I had a HORRIBLE experience with a customer service rep when I called at work.  I caught him in 2 lies and the 3rd was that someone was scheduled to come to my home today, Sunday between 8am and 12noon.  He sent an email, but nothing had been scheduled.  I am a long-time customer and I would like someone to help me through this maze of inertia.

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Re: No LANDLINE--NEED HELP
ElizabethS
Champion - Level 1
‎07-08-2012 09:24 AM

Call back.  You will get a different agent. Then ask for assistance.

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Re: No LANDLINE--NEED HELP
Fern5
Newbie
‎07-08-2012 10:51 AM

This is truly pathetic if this is the best that Verizon has to offer.  Thankfully, one of my Arlington neighbors has given me a special line to call which worked for him. 

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