Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
It's been 36 hours now and my FiOS Phone Service is still not working. I called customer service more times than I can count and they haven't been able to do anything. Nor have they called back when they promised to. I finally got a tehcnician out here to make a service call.
He was here for 4 1/2 hours. The reason he was here for so long was because he had to wait for his service calls to his office to be answered. He spent at least 3 hours on hold for his tech support. He replaced all of the FiOS equipment in our house as instructed by the techs he was dealing with, and our phone still doesn't work. He finally said there was no point in his staying here and left.
I'm now on hold with tech support, again. They've given me plenty of appologies, but no answers.
I left Comcast a year ago because Verizon FiOS was cheaper and supposed to be superior. It may be cheaper, but it is definitely not better. In 7 years with Comcast, I never lost my phone service. Not once. When I left Comcast, the "Retention Specialist" said "You'll be back." It looks like he was right. I'm voiding the year I have left on my contract with Verizon for their failure to provide service and returning to Comcast as soon as they can get me connected.
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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