Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
No Transparency in reporting outage
Unexplained outage for 24 hours in Belmont MA and who knows where else. No landline phone, internet or TV. Now predicted to last 36 hours. Human error? Weather? Using forum because impossible to get through to Verizon. Outage is announced and would be easy to include a brief explanation of what happened, how widespread and why it's taking so long to fix. Am using ATT cell phone to post. Please somebody explain. Will also expect pro-rated bill.
Re: No Transparency in reporting outage
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: No Transparency in reporting outage
Customer Service Rep

Hello coelho,

Unfortunately due to non response we will close the private thread. If you still need assistance with your services or ever need help with anything else, let us know in a new public post.

Thank you,