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No dial tone AGAIN

I have contacted the BBB about this issue and thought it was resolved. But not to my surprise was the phone line not working less then a day later.  Is this a common issue? Do I have to beg for service when I am up to date with my payments, to the point that I have a credit on my account?  Do I need to spend another month trying to figure out why I cant have a copper line as I would like?  Does anyone really know how to solve issues in this company? Is anyone ever on the same page?

Re: No dial tone AGAIN
Master - Level 3

I am sorry to hear about the repeated problems you are having with the service. We want to help out. I have sent you a private message to get more information from you.