No dial tone and busy signal when I call my number from my cell

[kitc]

I have no dial tone and when I call my phone from my cell phone, there is a busy signal. It is not the phone, changed it with another and still same result.

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooters to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair. You can find these tools that may help you diagnose your issue on the Verizon Residential Support page:
http://www22.verizon.com/residentialhelp

[romagr126]

Same exact thing happening to me. Worked fine for 5 years until I changed my plan from Unlimited to Pay per minute. The chat help person told me my "phone server is not being identified by the main server and thus failing registration" and said a tech had to come look at it but they always say that.

[romagr126 · Accepted solution]

Got this fixed! After five support chats they created a "repair ticket" and it was fixed the next day with no home visit.