No dial tone but DSL works

[heon]

I tried the "NO DIAL TONE TROUBLESHOOTING" page but when I get to the "Network Interface Device Test Needed" and I click on No on the question "Do you hear a dial tone?" I get a "Please Wait" message and nothing happens after that. The Back and Next buttons don't work either. I tried creating a ticket five times but I can't. The Support Chat sent me back to the Troubleshooting page which I already tried.

The problem started Sunday evening when I noticed my cordless phone said "LINE IN USE" on the display. I tried to use it but I got no dial tone. I then tried the wired phone and that didn't work.  I tested at the NID with a wired phone and still no dial tone. The DSL works fine however.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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Please keep all correspondence regarding your issue in the private support portal.