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No dial tone, can't reach verizon 1800 number?

I have no dial tone, and I don't know for how long.  I tried the troubleshooter steps to no avail, so I went outside to call on my cell(non-verizon wireless), only to find, for some reason, I can't reach Verizon's 1800 number.  I tried several times and it wouldn't connect.  I tried another number to make sure I had service, and that worked, so I don't know what's going on but I'd like my phone to work.

Re: No dial tone, can't reach verizon 1800 number?
Hi behnjymyn,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.