No land line for almost 2 months-still paying full price!!!!

[trawicl]

I have a land line and for the last 2 months I have either had no line at all or the static is so loud I can' t hear the other person. It is ridiculous! A repair man has come twice and it fixes it for about a day and then it gets bad again. This problem has come and gone for years now and we are SOOOO tired of it! I dont think I should have to pay $80/month for something I cant even use it.

Oh and now the site wont let me set up an appointment and I stayed on the phone for 23 minutes waiting for a representative. Guess I will try again tomorrow!

[LawrenceC]

Hi trawicl,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.