Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
After unsuccessfully attempting to order a Verizon bundle offer that I found online; I was directed to call Verizon to place my order. That is when my day went bad.
I was placed on hold several times (over 1 hour of accumulated hold times), dealt with rude customer service reps, was refused to be transferred to a supervisor, and given a wrong number when I asked for a corporate problem resolution department.
After finally being transferred to a supervisor, he informed me that the internet support dept. would be able to place my order. After being transferred there, the customer service rep stated that I would have to get billing to give me credits to get the offered bundle price as they are experiencing "problems". (When aren't they!)
That rep transferred me yet again. This time I was transferred to the multilingual cs reps.
I'm sure it was an innocent mistake!
But the joke was on her! That was when my day went great!
The customer service rep didn't transfer me to the English language reps; but, instead started to assist me with my ordering dilemma.
The cs rep that helped me was kind and understanding and successfully assisted me in placing my order. I asked to speak with her supervisor and expressed to her what a great rep she was and how thankful I was. I told her that it was a shame that Verizon didn't have more cs reps like her.
So, to you bad cs reps at Verizon (read as "most") - Ha-ha! The joke is on you. In spite of your rudeness and lack of help, there are STILL Verizon employees that do care about the customers. What a shame that Verizon doesn't get rid of the others and the management who hired them and who allows them to treat us so shabbily!
Hi, Very sorry you had a bad experience with us but I am glad it was resolved by another agent.