Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have a traditional phone which I use to work from home. In January the phone went out and the repairperson came after a 2 week wait and fixed the problem, it was the riser. Just a few weeks later the phone went out again. Tested all phones and lines and it wasn't my equipment. Verizon said I didn't need to be home so I wasn't when the repairperson came as it was a problem outside the home. He called from the basement of our apt building using our line and said everything was fine on 3/15 and since he couldn't access the home there was nothing else he could do. When I got home the lines didn't work. I called Verizon and they couldn't send anyone prior to 3/25 so another repairperson came yesterday. He was here for 4 hours and he fixed the problem, it was the riser, again! Today my phone is dead. I called Verizon and asked for a supervisor when I was told they couldn't send anyone until next week. Supervisor said there was nothing they could do as it was up to dispatch. I asked to speak to dispatch, he said no. I asked to speak to his supervisor. He said he was the end of the line. I asked if he reported to himself and he said no that I had to go to the website. There's nothing valuable that I can find on the website to push this issue. Has anyone found a way to escalate problems? I'm wasting time and money not to mention the frustration of not having a phone line. I did see a posting about My Private Support cases but I don't see it on my screen and I'm not sure what it will do. Has anyone tried the BBB? Or, is there a more effective way to get things done?
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.