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We received a text stating that Verizon “had done some work on their end” & that the problem was resolved; if we agreed, we should send a text of “FIXED” to cancel the repair request. I checked our phone line & no static was on the line, so I proceeded to text “FIXED”. Less than 24 hours later, the problem has resurfaced AGAIN. This issue has now been going on for 3+ months, has taken up multiple hours of my time talking to customer service, technical support, supervisors, etc. and has rendered our home phone as useless due to its unreliability to have a conversation based on the amount of static on the line.
We need Verizon to figure this out & truly be a customer service-directed company instead of focusing/reiterating that we will incur a cost if someone comes out & it’s not a Verizon problem. Obviously, Verizon thought there was an issue on their end if they ”did some work on their end” & there was no static on the line for 1 day (just enough to cancel the technician).
Please notify us of your plan to rectify this situation, to include a credit for our home phone service ($30/month) for the past 3 months.
This is a customer helping customer forum so there is nothing we can do.
you should contact Verizon via phone at 1-800-VERIZON
hopefully you will get this fixed.
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