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Phone doesn't ring when called 1st try but usually rings on 2nd try

My phone doesn't ring when called 1st try but usually rings on 2nd try.

My friend knows this so only rings 4 times, hangs up presses redial now it rings here.

I'm not getting a ring tone but he hears one on his end.

This is a long ongoing problem about 7 years and if a tech comes here he calls and it always rings here first try.  I'm sick of this **bleep** phone making a liar out of me.

I'm sick of Verizon too, apologies and excuses like "I've never heard of that problem before, we'll send a tech" who'll do nothing but call on his cel phone and it alway's goes through AAarrrgggg. 

Re: Phone doesn't ring when called 1st try but usually rings on 2nd try
Community Manager
Community Manager

Hi alksdjfljsadlfj,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.