Please Help w/Fios Digital Voice Setup

[packrat27]

When FIOS was installed last month, I didn't have a telephone...however, I did discuss that I signed up for a triple play package with the technician, and we even talked about the placement of the phone jack (and decided to use the existing one).  I now have a phone and no dial tone.  I have tried this link about 30 times, and when I hit next nothing happens (https://www.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=WebNoDialTone).  I saw somewhere that there's a program that can be downloaded for troublshooting, but it's for PCs and I have a mac.  

I sent a private message to a moderator, and I was told to start a thread so that my case could be escalated, so here it is.  Please escalate!

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Since we have not heard back from you, we have closed out your private support case. If you still require assistance please feel free to post on your original thread. 

Thank you, 
-Amanda_M