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I was on the phone today waiting for customer service for over 50 minutes. From 1:05pm till 1:55pm. I am having a problem with a buzzing noise on my landline now for almost two weeks.
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Hi Apayincustumer,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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We just had a problem with our Digital Voice phone service. Our calls were garbled on our end, but the people we were talking to heard us fine.
We called Verizon and a nice tech tried to help us but was unable to do anything on his end. He said we would have to have a technician come out. He set the appoinrment for the next day. The tech came out and serviced our phone, gave us his cell number in case we had further problems.
We could not be more pleased with the service.
We live in Parkville Md.
In almost five years, we have had very few times when we were unsatisfied with the help we got. Perhaps, we are just lucky in our area of the country.
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Hi Apayincustumer,
We'll have to close your private case thread as we have yet to hear back from you for an extended period of time.
If you still require help, please reply in this thread and we'll be more than happy to reopen your case.
Thank you,
Art