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Receiving faxes.
ambfor1939
Newbie

Before I switch to Digital Voice Mail I was able to send and receive faxes using my home phone number.

Now I can only send not receive. All incoming faxes go to Verizon voice mail I can not shut answering machine off.

From my phone as before. Verizon Digital treats incoming faxes as voice mail.

Thank You ambfor1939

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Re: Receiving faxes.
KH-OrnEsh1
Moderator
Moderator

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Re: Receiving faxes.
JustaGuy
Contributor

@ambfor1939 wrote:

Before I switch to Digital Voice Mail I was able to send and receive faxes using my home phone number.

Now I can only send not receive. All incoming faxes go to Verizon voice mail I can not shut answering machine off.

From my phone as before. Verizon Digital treats incoming faxes as voice mail.

Thank You ambfor1939


You could change the number of rings, before voice mail picks up in Digital Voice Account Manager to a greater number of rings than the Fax requires.  For example set the fax to answer on 4 and voice mail to answer on 6 when you are expecting a Fax.

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