Receiving faxes.

[ambfor1939]

Before I switch to Digital Voice Mail I was able to send and receive faxes using my home phone number.

Now I can only send not receive. All incoming faxes go to Verizon voice mail I can not shut answering machine off.

From my phone as before. Verizon Digital treats incoming faxes as voice mail.

Thank You ambfor1939

[KH-OrnEsh1]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

[JustaGuy]

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@ambfor1939 wrote:

Before I switch to Digital Voice Mail I was able to send and receive faxes using my home phone number.

Now I can only send not receive. All incoming faxes go to Verizon voice mail I can not shut answering machine off.

From my phone as before. Verizon Digital treats incoming faxes as voice mail.

Thank You ambfor1939

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You could change the number of rings, before voice mail picks up in Digital Voice Account Manager to a greater number of rings than the Fax requires.  For example set the fax to answer on 4 and voice mail to answer on 6 when you are expecting a Fax.