It is my understanding that Verizon staff members do review the posting here. I hope that this is the case as I would like to share many issues that I have experienced to help improve the process and services offered by Verizon.
First, ALL of the folks that I spoke with were very pleasant on the phone including someone in India! This is about all the good news that I can offer.
Background - Happily using MCI residential services over a number of years with two accounts. MCI worked great and performed all services in a clean and efficient manner.
Forced to leave MCI services and advised via letter that Verizon would pick up in the foot steps of MCI - I also understood that I could select other phone service providers other then Verizon if I choose to. Now I wish I had!!!!!
Typical MCI services that I had:
Now the Verizon story and Oh what a story they weave.
Contacted the conversion Team as per the conversion letter TWICE two accounts.
Discussed all of the features that I had with MCI and Verizon's features & price (Did this twice - Two accounts)
Told by Verizon conversion department that 99% of the services are the same - NOT TRUE! Further the services were included in the discounted package (NOT TRUE!)
My frustration level is beyond belief and it's hard to put into words that are acceptable for a forum. @#$%#$%&$^#%^
I use Verizon Wireless and have for many years - They have been top notch so I thought the incumbent wireline provider (Verizon) would have its act together. Boy was I wrong.
I invite any and all responses especially any Verizon folks that really want to do something about these issues - I would be happy to discuss in detail any and all issues presented.