We have had noisy interference on our line for more than a month, and contacted Verizon once we confirmed that the problem was on our outside line (September 12th). They could not schedule a technician call for several weeks, but a man finally came to our house on October 1st. He promised us that the problem was fixed, but it wasn't. I called on Wednesday, and was rudely bounced around from one representative to another, none of them capable of anything other than trying to sell me other services. I was finally advised that the ticket was still open, pending additional repairs, and that I needed to wait another 36 hours. I called on Friday, and a representative promptly hung up on me. It took repeated efforts to finally speak with a representative who told me the ticket had been closed. She checked our line from her end, and said that it was obviously defective. She assured me that a new ticket would be opened, the issue would be resolved, and we would be credited for the fees we have paid for nonexistent service. None of that has happened. I have reported this to the NJ State Utilities Board, but I would like a working landline. What avenues to I have for resolving this? Calling Verizon has not worked, nor to any of the "Troubleshooting" links on this site.
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