Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We have had noisy interference on our line for more than a month, and contacted Verizon once we confirmed that the problem was on our outside line (September 12th). They could not schedule a technician call for several weeks, but a man finally came to our house on October 1st. He promised us that the problem was fixed, but it wasn't. I called on Wednesday, and was rudely bounced around from one representative to another, none of them capable of anything other than trying to sell me other services. I was finally advised that the ticket was still open, pending additional repairs, and that I needed to wait another 36 hours. I called on Friday, and a representative promptly hung up on me. It took repeated efforts to finally speak with a representative who told me the ticket had been closed. She checked our line from her end, and said that it was obviously defective. She assured me that a new ticket would be opened, the issue would be resolved, and we would be credited for the fees we have paid for nonexistent service. None of that has happened. I have reported this to the NJ State Utilities Board, but I would like a working landline. What avenues to I have for resolving this? Calling Verizon has not worked, nor to any of the "Troubleshooting" links on this site.