Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am a FiOS triple play subscriber for something like a decade. Decided to finally enable voicemail on the home phone. I couldn't enable it in the web UI (submit button would never enable), so I live chatted with support. After talking with 4 people over the course of more than an hour they concluded that I could not order voicemail without adding a new router for $12 a month extra.
I was blown away by this on two counts. Once was the forced upsell (I use my own router) to turn on an included feature. The other was the fact that there was no escalation path or way for them to open a ticket to get this resolved. I think any analysis of the situation on the part of Verizon would concluude in overriding this policy since I have paid nearly $200/month to them for a long, long time. Pretty bad business to **bleep** off a high value customer that also lives in a community with Xfinity has a choice.
This was a vent, but I wanted to get it out there to hopefully allow me to resolve my specific issue but I also hope that someone from Verizon will bring this forward. There are clearly issues that need to get resolved. The fact that I have to use a forum like this to express my problem (vs. being able to submit an email to someone in support) is another example that there are some real gaps in customer care going on.