Retrieving voicemails after digital change

[glenda_lee_s]

Please just tell me why I can't retrieve voicemails anymore and why my code doesn't work/exist anymore?  I was talked into a digital upgrade on my land line...no problem, great ...go ahead....Why in the world would they not advise me that my access code wouldn't work anymore or at least give me a recordinging that allowed me to re-set it...I have 25 missed calls (probably the limit allowed to show, and who knows how many voice messages)...and "1072# is an invalid entry..if you are not calling from your home...etc..."  

Glenda

[TonyaD_VZ · Accepted solution]

Good Morning glenda_lee_s,

The voicemail number did change with digital voice.

• Dial the FiOS Digital Voice Mail System 1.888.234.6786 (1.888.2FIOSVM)
• Enter your phone number (if prompted) followed by pound sign [#]
• Enter your Passcode, followed by pound sign [#].

The temporary password should be the last four digits of your home phone. You will be prompted to change the password.

Thanks,

Tonya D.