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Setting up sub-mailboxes
Enthusiast - Level 2

I finally figured it out, but I wish the instructions were a little more clear.

I set up sub-mailboxes, but was never getting any messages in them.  When I tested it, I'd get messages in my default box with the sound of pressing a key on the phone.

For the benefit of those who come after me...

The voicemail system only listens for people to press the sub-mailbox key while the message is playing.  As soon as the message stops playing, the call is transferred to the default box.  So, when I recorded a message that says, "For Dave press 1, for Paul press 2"  before the caller could press either, they'd been transferred to the default mailbox.

So, I recorded a new message...   "For Dave press 1, for Paul press 2...   <pause for several seconds>  For Dave press 1, for Paul press 2  <pause for several seconds>  Please wait, transferring you to the default mailbox."

This longer message that repeats several times gives people enough time to pick the box they want.  It works perfectly now.

Re: Setting up sub-mailboxes
Enthusiast - Level 2

BTW, the instructions I was following were those on the VZ In-Home Agent.