Some callers getting "phone is disconnected" message when they call home phone

[gb210]

In the past few days, callers have been telling me when they call me on my home phone, they get a message that it has been disconnected.  My son had to try three times before the call finally went through.  He knows my phone is not disconnected.  Others have told me they got this message and then just called me on my cell phone which I don't use that much because the Verizon reception is poor in my house.

[LawrenceC]

Hello gb2,

This community is meant mainly for peer-to-peer support. If you need to report a problem with your service, you should contact customer service directly at 1-800-VERIZON.